Navigating aged care funding, understanding management options, and choosing the right support at home can raise many questions. At AllCare GC, we believe in total transparency and clear communication from day one. Below, you’ll find plain-English answers to the most common questions about our services, package management models, and onboarding process across the Gold Coast, Brisbane, and Northern NSW.
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
The Support at Home program introduces several improvements over the current Home Care Package system:
● More funding – The maximum annual funding has increased from $63,440 to $80,137
Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we'll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don't need to worry.
All of your rights remain in place. This includes the right to dignity, privacy, independence, choice, and to raise concerns without penalty. You are not required to remain with AllCare GC if you disagree with the terms. You will not be charged any exit fees or notice periods if you choose to leave.
Under Support at Home, funding will be divided into quarterly budgets (every 3 months). If you don't spend all your funds in one quarter, you can carry over up to $1,000 (or 10%) to the next quarter. Funds will be managed by Services Australia to ensure transparency.
Funding levels are based on your care needs and assessment outcomes, with a priority rating of high, medium, or standard.
Your funding is managed by Services Australia. You only pay for services you receive (no upfront fees). Your provider will collect your client contributions directly from you.
No, your unspent funds will not be lost. You will be able to carry over unspent Home Care Package funds into the Support at Home program. However, carryover funds will be subject to new rules and limits under the Support at Home model.
These clients are protected by a "no worse off" principle under the Support at Home reform.
What this means for you:
What this means for you:
What this means for you:
Yes. 10% of your quarterly budget will be set aside for care management, ensuring you receive help to coordinate and adjust your services as needed.
If you were already approved for or receiving a Home Care Package, you have been automatically moved to Support at Home. A reassessment may only be required if your care level needs to be reviewed under the new classification system.
No, there will be no changes to your current services under Support at Home. You'll continue receiving the same support through your AllCare GC, with the same funding and arrangements in place. If your care needs change, your care partner will review your care plan and discuss any necessary updates with you.
If were already on the national waitlist for a higher-level package, that won't change. You'll continue moving through the queue under the current system. If your new level is approved after 1 November 2025, you'll move to that new funding level under Support at Home, and your protections (like grandfathering) will still apply if you're eligible.
Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we'll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don't need to worry.
All of your rights remain in place. This includes the right to dignity, privacy, independence, choice, and to raise concerns without penalty. You are not required to remain with Trilogy Care if you disagree with the terms. You will not be charged any exit fees or notice periods if you choose to leave.
Yes. If you are self-managed, you can continue choosing your own care workers and service providers, as long as they meet compliance requirements. If you have our Fully Coordinated model, your care team will continue arranging services on your behalf.
Now under SaH, Services Australia will allocate 10% of your quarterly funding for care management. AllCare GC will apply a 10% self-management loading, but only for the services that you actually use. This covers the costs we incur in paying your invoices using AllCare GC funds, administering your accounts and ensuring compliance with new Support at Home standards and rules.
Unlike some providers, AllCare GC will apply these caps regardless of whether you are using your HCP unspent funds or the AT-HM Scheme for these items.
Separately to the protections from co-contributions, some service providers adjusted their prices under the new SAH program. The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs.
In terms of AllCare GC fees, it is less likely that you will pay any more when compared to the HCP program. However, we will chat to you if the utilisation of your package is of such a high level. In that case, we will assist you to apply for a level upgrade.
10% of your funding is contributed to the care management pool by Services Australia each month. This pooled approach allows for changing care needs over time, where sometimes you may need more and other times you may need less. Unused care management funding is held in the pool by Services Australia, not by AllCare GC.
The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs.
Every quarter, we’ll publish a list of the most common prices paid by AllCare GC for each Support at Home service. You can use this to compare and ensure your rates align with the broader market.
Hardship assistance is available. We can support you in submitting a hardship application to Services Australia. Trilogy Care does not set your contribution rate and cannot adjust it directly.
Under Support at Home, funding will be divided into quarterly budgets (every 3 months). If you don't spend all your funds in one quarter, you can carry over up to $1,000 (or 10%) to the next quarter. Funds will be managed by Services Australia to ensure transparency.
