Navigating government aged care assessments doesn’t have to be complicated. Whether you are applying for the first time or transitioning between funding levels, AllCare GC guides you through registration, ACAT/RAS assessments, and provider assignment—ensuring your budget delivers maximum direct care with complete worker choice.
If you are at the start of your aged care journey and looking to apply for government-funded support—such as the Support at Home program or the Commonwealth Home Support Programme (CHSP)—our advisory team is here to guide you. Whether you are exploring options for yourself or organizing care for a loved one, finding the right starting point can feel complex.
At AllCare GC, we walk alongside you every step of the way—ensuring you feel completely informed, supported, and empowered to manage your care budget.
My Aged Care is the Australian Government’s primary portal for accessing subsidized home care services. Through this pathway, eligible seniors can secure funded support to remain safe, independent, and comfortable in their own homes across the Gold Coast, Brisbane, and Northern NSW. AllCare GC guides you through every step of registration, assessment, and funding allocation—ensuring you maintain total control over your care team.
65 years or older (or 50+ years for Aboriginal and Torres Strait Islander individuals).
50+ years for individuals on a low income or at risk of homelessness.
Require assistance with daily living tasks such as personal hygiene, domestic cleaning, meal preparation, or transport.
Experiencing noticeable changes in mobility, memory, confidence, or general health at home.
Have experienced a recent fall, illness, or hospital stay that has impacted your daily independence.
Our local advisers provide free eligibility assessments and assist with initial My Aged Care registration.
Navigating government aged care funding involves a structured, sequential process through My Aged Care. Below is a clear breakdown of what you can expect at each stage, and how AllCare GC supports you through to active care delivery
To begin, contact My Aged Care by calling 1800 200 422 or submitting an application through their online portal. Before starting, make sure you have your Medicare card, an additional form of identification, contact details for your doctor or healthcare team, information about any current care services, and basic personal information ready.
Family members, carers, or trusted friends are welcome to assist throughout the registration and assessment process. You can officially list someone as a Registered Supporter, which allows them to help communicate and make decisions about your care on your behalf without requiring formal legal authority.
Alternatively, your GP, hospital, or health professional can submit a referral for you. If they do, having a copy of that referral form handy will streamline the setup.
Following your application, a My Aged Care representative will review your situation and schedule an in-home or phone assessment.
During this conversation, the assessor evaluates your daily routines, pinpoints areas where extra help is required, and discusses your personal care goals. This evaluation helps establish your functional needs and determines the exact funding level and support category you qualify for.
If you’re eligible, you and your assessor will create a My Aged Care support plan outlining your goals, the services you’re approved for, and the type of support that will help you stay independent. This plan forms the foundation of your future care at home.
You’ll receive a Notice of Decision or an assessment outcome letter explaining the program and services you’ve been approved for. If you get a CHSP notice it will approve you for specific, service based, entry level help. If you get a Support at Home notice, it will approve you for a specific funding classification (1-8) with an allocated budget, allowing more flexible, managed care.
At Cura, our first step is always personal. Your Care Partner will sit with you to understand what matters most, the way you like to live, and the support that will help you feel confident at home.
When your My Aged Care funding becomes available, simply give our team—or your chosen provider—a call. We’re ready to begin your in‑home support as soon as you are.
At Cura, our first step is always personal. Your Care Partner will sit with you to understand what matters most, the way you like to live, and the support that will help you feel confident at home.
Once you’ve chosen your preferred service provider, you’ll work together to enter into a Service Agreement. This outlines the services you’ll receive, how they’ll be delivered, and any fees that may apply. At this stage, you’ll also complete an income and assets assessment to confirm your government contribution and any co‑payment
After your Service Agreement is in place, your provider will notify Services Australia within 28 days of your services commencing. This ensures your funding is activated correctly and your contributions are assessed accurately.
Once your plan and budget are finalised, your support can begin. With everything in place, you can feel confident knowing your care is organised, coordinated, and designed to help you live independently at home.
Your dedicated Care Partner will continue to support you throughout your journey, checking in regularly to make sure your services are still the right fit. As your needs, goals, or routines change, your Care Partner will adjust your supports so you can continue living safely and comfortably at home.
You or your provider can request a Support Plan Review at any time if your needs change or you feel you need additional services. This ensures your care remains aligned with your goals, wellbeing, and day‑to‑day circumstances.
Whether you plan to access support through government subsidies or pay privately, contacting our team on 07 5580 8043 ensures you have expert guidance throughout the application process. Navigating aged care funding can feel daunting, but you don’t have to manage it by yourself.
Determine where you fit within the funding guidelines.
Guidance on organizing documentation and requirements ahead of your ACAT or RAS visit.
Clear explanations of your official approval letters and assigned care level.
Match your funding to tailored support, preferred care staff, and flexible scheduling.
Access interim or private care options while awaiting national priority queue allocations.
