The Support at Home program replaces former Home Care Packages, establishing a streamlined, multi-tier funding framework.
AllCare GC guides your transition by mapping care goals directly to official funding classifications and optimizing quarterly budget allocations. You retain total autonomy to select and schedule your preferred care staff, while our local advisers manage back-end compliance, safety auditing, and invoice disbursements across the Gold Coast, Brisbane, and Northern NSW.
Expert mapping of your care needs to official Support at Home funding classifications.
Transparent tracking and real-time oversight of your allocated quarterly funds.
Choose and schedule your preferred support staff while we handle regulatory compliance, safety, and claims.
The Support at Home program represents a fundamental reform in Australian aged care, engineered to establish greater consistency, budget transparency, and consumer choice for individuals receiving care at home.
This framework goes beyond simple administrative changes—it restructures how government funding is allocated, service tiers are managed, and in-home care is delivered. AllCare GC ensures you navigate these regulatory shifts without losing control over your preferred support workers, weekly schedule, or care budget across the Gold Coast, Brisbane, and Northern NSW.
We streamline home care management to make independent living simple, flexible, and affordable. By combining low administrative overheads with dedicated local support, we help you stay connected to your community, retain familiar care workers, and maximize the value of your care funding.
Funding is disbursed on a quarterly cycle rather than daily accruals, delivering greater financial predictability and flexible long-term care planning.
In-home care is standardized across three defined functional domains: Clinical Care, Independence Support, and Everyday Living Support.
Clear participant classifications (Grandfathered, Hybrid, and New Entrants) determine specific subsidy guidelines, co-contribution rates, and funding rules.
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
The Support at Home program introduces several improvements over the current Home Care Package system:
● More funding – The maximum annual funding has increased from $63,440 to $80,137
Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we'll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don't need to worry.
All of your rights remain in place. This includes the right to dignity, privacy, independence, choice, and to raise concerns without penalty. You are not required to remain with AllCare GC if you disagree with the terms. You will not be charged any exit fees or notice periods if you choose to leave.
Under Support at Home, funding will be divided into quarterly budgets (every 3 months). If you don't spend all your funds in one quarter, you can carry over up to $1,000 (or 10%) to the next quarter. Funds will be managed by Services Australia to ensure transparency.
These clients are protected by a "no worse off" principle under the Support at Home reform.
What this means for you:
What this means for you:
What this means for you:
If you were already approved for or receiving a Home Care Package, you have been automatically moved to Support at Home. A reassessment may only be required if your care level needs to be reviewed under the new classification system.
No, there will be no changes to your current services under Support at Home. You'll continue receiving the same support through your AllCare GC, with the same funding and arrangements in place. If your care needs change, your care partner will review your care plan and discuss any necessary updates with you.
If were already on the national waitlist for a higher-level package, that won't change. You'll continue moving through the queue under the current system. If your new level is approved after 1 November 2025, you'll move to that new funding level under Support at Home, and your protections (like grandfathering) will still apply if you're eligible.
